Privacy Policy
Last updated: May 2026
1. Information We Collect
We collect information you provide directly when using Dubu through WhatsApp, including your phone number, name, transaction details, and payment information. We also collect usage data such as interaction timestamps and device information to improve our service.
2. How We Use Your Information
Your information is used to process transactions, verify your identity, prevent fraud, comply with legal requirements, and improve our services. We do not sell your personal data to third parties.
3. Data Sharing
We share data only with payment processors (such as Interswitch), banking partners, and regulatory authorities as required by law. All partners are bound by strict data protection agreements.
4. Data Security
We use 256-bit encryption, PCI DSS compliant infrastructure, and biometric verification to protect your data. All transactions require explicit PIN confirmation before processing.
5. Data Retention
Transaction records are retained for the period required by applicable financial regulations. You may request deletion of non-essential personal data by contacting our support team.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also withdraw consent for non-essential data processing at any time by messaging Dubu on WhatsApp or contacting us at privacy@dubupay.com.
7. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes through WhatsApp or on our website. Continued use of the service after changes constitutes acceptance.
8. Contact Us
For privacy-related inquiries, contact us at privacy@dubupay.com or message Dubu on WhatsApp.